Refund & Returns Policy

Refund & Returns Policy

Effective Date: October 12, 2025
Website: https://ecommerce.siddharthrana.com
Owner: Siddharth Rana
Contact: siddharthrana06@gmail.com

1. Overview

At www.ecommerce.siddharthrana.com, we aim to ensure that our customers are fully satisfied with their purchases. However, if you are not completely happy with your order, this Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.

Please read this policy carefully before making a purchase.

2. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags intact.
  • A return request must be initiated within 7 days of delivery.
  • The item must not fall under non-returnable categories, which include:
    • Innerwear, swimwear, or intimate apparel
    • Sale, clearance, or discounted items
    • Customized or personalized products

Items failing to meet these conditions may not be eligible for a return or refund.

3. Return Process

To initiate a return:

  1. Contact us at siddharthrana06@gmail.com with your order number, reason for return, and supporting photos (if applicable).
  2. Once your request is reviewed, our team will share the return shipping address and further instructions.
  3. You are responsible for safely packaging the product for return.

Note: Return shipping costs are borne by the customer unless the return is due to a manufacturing defect or incorrect item received.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original method of payment.
  • Please note that shipping and handling charges are non-refundable.
  • In case of online payment reversal delays, please contact your bank or payment provider.

5. Exchanges

We allow product exchanges for:

  • Incorrect size
  • Damaged or defective products
  • Wrong item received

To request an exchange, email us at siddharthrana06@gmail.com within 7 days of delivery. Once approved, the replacement product will be shipped after we receive and inspect the original item.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Report it within 48 hours of delivery with photos showing the issue.
  • We will assess the claim and may offer a replacement or full refund as appropriate.

7. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Gift cards
  • Discounted or clearance items
  • Personalized or made-to-order products
  • Items returned without original packaging or tags

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Recheck your bank account.
  2. Contact your credit card company or payment provider.
  3. If you’ve done all of this and still have not received your refund, please email us at siddharthrana06@gmail.com.

9. Policy Changes

We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice. The latest version will always be available on our website.

10. Contact Us

For any questions or concerns regarding our Refund & Returns Policy, please contact us at:
📧 Email: siddharthrana06@gmail.com
🌐 Website: https://ecommerce.siddharthrana.com/contact-us

Scroll to Top